Managing Your Email Filtering with the EntirelyDigital Advanced Anti-spam / Anti-virus Service

The EntirelyDigital Advanced Anti-spam / Anti-virus service provides automated protection against spam, phishing, and malware.

• The filtering system is designed to work effectively with minimal intervention
• Over-managing filter settings, or excessive use of whitelist/blacklist rules, can reduce effectiveness and lead to unintended results
• In most cases, only occasional review of quarantined messages is required

This guide explains how to:

• Act on Quarantine Reports
• Use the web interface (Domain Management)

Understanding Quarantine Reports

Quarantine Reports are periodic emails that summarize messages that have been held by the filter.

These reports typically include:

• Sender
• Subject
• Date/time

Important:

• To take action on a message, you must click on the subject line within the report
• This opens a page where available actions can be selected

Actions Available from Quarantine Reports

Release a Message

• Click the subject line, then choose Release

This will:

• Deliver the message to your inbox

Use when:

• The sender is known and trusted
• The message is expected

Whitelist the Sender

• Click the subject line, then choose Whitelist

This will:

• Deliver the current message
• Allow future messages from this sender

Use when:

• You regularly receive legitimate emails from this sender

Note:

• Only whitelist trusted senders

Blacklist the Sender

• Click the subject line, then choose Blacklist

This will:

• Block future emails from the sender

Use when:

• Messages are clearly unwanted or abusive

Managing Quarantine Report Frequency

The schedule for Quarantine Reports can be adjusted in the web interface.

Options typically include:

• Hourly
• Daily
• Disabled

Adjust this setting if:

• You receive too many or too few report emails
• You prefer to manage quarantine manually via the interface

Using the Web Interface (Domain Management)

You can log in to the web interface for full control and visibility of your email filtering.

Login details are provided in your welcome email or hosting control panel.

Key Features Available

Incoming Email Logs

• View all processed messages (delivered, quarantined, blocked)
• Search by sender, recipient, subject, or date

Use this when:

• An expected email has not arrived
• You want to confirm delivery status

Quarantine Management

• View all quarantined messages
• Actions available:
  • Release
  • Delete
  • Whitelist sender

Provides more detail than Quarantine Reports.

Whitelist / Blacklist Management

• Add or remove allowed and blocked senders
• Supports:
  • Individual email addresses (user@example.com)
  • Entire domains (@example.com)

Use carefully to avoid unintended filtering behavior.

Filtering Settings

Depending on your access level, options may include:

• Spam sensitivity levels
• Tagging and subject modification
• Quarantine behavior

It is recommended to leave default settings unless there is a specific need.

Reports and Statistics

• View trends in spam and legitimate email traffic
• Identify unusual activity patterns

Domain vs Mailbox Access

Two levels of access may be available:

• Domain Level
  • Manage filtering for all users on the domain
  • Intended for administrators
• Mailbox Level
  • Manage filtering for a single email account
  • Intended for individual users

Best Practices

• Review Quarantine Reports regularly
• Use Release + Whitelist for legitimate senders
• Avoid excessive whitelist or blacklist entries
• Use the web interface for detailed review when needed
• Allow the filter to operate with minimal manual adjustments

Need Assistance

If you have questions about a message or filtering behavior, contact us.